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FAQ

Where is Mr. Chain made?

Right here at our factory in the Village of Copemish, in Northern Michigan.  In other words, made in the USA by USA workers.                          

Can I buy any amount of chain I want or do I have to buy a certain size package?

While Mr. Chain does package our chain in many convenient sizes; we currently offer our chain in 25', 50, 100', up to 500' lengths. You can also order any of Mr. Chain’s accessories in packages of 10 and 25.

Does Mr. Chain have a website?

Yes, we do. It is www.MrChain.com.  On that website you can see all of our products, including the sizes and colors available for each of our products.

What credit cards do you accept?

MasterCard, Visa, Discover, and American Express.

Does Mr. Chain do custom cuts?

Yes, we can cut any size of our chain to any length you need. If you want a non-standard length, there is a cutting fee of 10% added to the cost of the chain. Custom cuts are final sales and cannot be returned.

How long will it be before my order ships?

Most of our orders ship within 24-48 hours, Monday through Friday, after receipt of your PO or order. In the rare event we are out of a certain product, we will immediately notify you, the customer, and let you know the amount of time that will be required to make the item. You can then decide if you want to wait for the item to be made or if you want the item in a different size and/or colorl.

How do I know how many stanchions or how much chain I will need for my space?

Average distances between stanchions is 6’ to 8’. The chain should be approximately 6" longer than the distance between the stanchions to all for the drape in the chain.

How much does each stanchion weigh?

Filled with sand:     2”= 4.2 lbs            2.5”= 6.7 lbs       3” = 12 lbs            X-Treme = 25 lbs

Empty:                    2” = 2 lbs               2.5” =  3 lbs         3” = 4 lbs               X-Treme = 7 lbs

How well will my chain and stanchions “hold up” in the sun or weather?

Mr. Chain uses a UV inhibitor in all our products. Our products are guaranteed not to fade or become brittle for five years.

How do you measure Mr. Chain’s plastic chain sizes?

Our chain is measured by the length of the link.  In other words, a 2” chain refers to chain that has links 2” long, measured end-to-end from the outside of the links.

If I receive my order and I am not happy with it for any reason, can it be returned?

Non-custom cuts or colors can be returned. There is a 30% restocking fee and customer pays for all return shipping fees. Please contact Customer Service for an RGA before returning any item. When a returned item is received, it will be inspected to confirm that it has not been used, is not damaged and can be resold.

Does Mr. Chain sell steel plastic coated chain?

No.

Are all the chain colors the same price?

Yes, all plastic chain of the same size in any color is the same price.

If I have a question, how do I contact customer service?

Feel free to use the 'Request Additional Information' or 'Have a Quick Question' forms on the website. If you need immediate assistance, send an email to support@mrchain.com or call our Customer Service Manager, Linda, at 1.800.324.5861.