Policies of Mr. Chain

We can match any color, custom striping and/or custom decals. There is a custom cutting charge of 10% when more than 10 cuts are required. Additional pole lengths available, please call 800-324-5861. *Additional production time required. All custom orders are final sales. Also custom orders must meet minimum order requirements.

Returns, Refunds and Exchange Policies

Mr. Chain is dedicated to providing quality, dependable, products. If you are not completely satisfied with a product, please return the item using the guidelines below.

How To Return An Item

The item must be in its original, unused, condition to be returned and must be returned within 30 days of purchase. Please email support@mrchain.com to request a Return of Goods Authorization.

All items are to be returned to:

M R Products, Inc.
ATTN: Linda Frees
16612 Russo Drive
Copemish, MI 49625

Be sure to include a statement specifying the reason for the return, along with the original Packing List.

Restocking Fee

All items are subject up to a 30% restocking fee which will be deducted from your refund. The original shipping and handling charges are not refundable and return shipping is your responsibility.

Exchanges

If your item is in like new condition, it may be exchange for a different size and/or color. The restocking fee for an exchange is 10% and you are still responsible for the return shipping. Generally, there are no exchanges after 90 days.

Shipping Policy

Turnaround

Most orders ship within 24 hours, Monday - Friday 8am – 4:30pm.

Order Tracking

If a tracking number is provided by the shipping carrier, it will be emailed to you. Please note, orders shipped using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The online rate charged for shipping and handling of orders is based on the dollar amount of your purchase. The following is our ground shipping table,

Dollar Amount	Shipping and Handling
$0 to 10.00	$9.50
$10.01 to 25.00	$12.50
$25.01 to 50.00	$14.50
$50.01 to 100.00	$16.00
$100.01 and Up	Free

 

If you are looking for a sample of our products please contact customer service at 800-324-5861. If you are looking to ship outside of the United States please call customer service to receive a shipping quote.

International Buyers - Please Note: 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.          

Back Orders

If an item is out of stock, we will ship what is in stock. When the out of stock item(s) becomes available, it will be shipped to you.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures necessary to protect your personal information.

What Information Do We Collect?

We only collect information that we need as it relates to your order. This includes:

• Billing Address
• Shipping Address
• Email Address
• Credit Card Information

In addition, we collect information on your IP address, browser type, and Refer URL data. This data is used to prevent hacking attempts, to ascertain what web browser is being used, and to find out the general location of visitors to our website to assist us in improving our marketing.

How Is My Information Used?

Your information is only used to fill your order. We DO NOT sell or redistribute your information to ANYONE.

Security and Storage

Only your order data, billing, shipping, and order content is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We DO NOT store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you when you visit us again or to store your shopping cart contents. We use them only to track this information.